Patient Resources

Thank you for choosing Lansing Neurosurgery – our dedicated team welcomes you! Mid-Michigan’s premier provider of neurosurgical services is pleased to offer you the most appropriate surgical and non-surgical techniques to restore you to your best health.
 
Please take a moment to read the following information about our office and your appointment to make your experience a positive one.
 
Lansing Neurosurgery physicians have served the community since 1979, providing comprehensive services to treat the full range of brain, neck and spinal injuries and disease. Our board-certified neurosurgeons take a holistic approach to your care, collaborating with you and your family to develop the best treatment plan for your situation. Our goal is simple: to provide our patients with exceptional care and exceptional service.
 
Hours
Our office is open for 8:00 am to 5:00 pm Monday through Thursday, and from 8:00 am to 2:30 pm on Fridays.
 
Your Appointment
We would like to make your visit to our office as easy and smooth as possible. Please complete and return the enclosed forms or visit our website, www.lansingneurosurgery.com, where you will find the forms available on the Patient Resources tab. These can be completed via our website and emailed directly to our office. Shortly before your appointment, we may contact you by phone to discuss your medical history if we have not yet received the requested information. It is our goal to make this registration process as convenient for you as possible. If you prefer to complete the forms by hand, they can be mailed to us at 1575 Ramblewood Dr., East Lansing, MI 48823, or faxed to (517) 827-1805. Please take advantage of the method of communicating with us that will be easiest for you. In order for our physician to be able to render an opinion or make a diagnosis, you must bring the original films of any MRIs, Xrays, CTs or myelograms. If you do not bring the actual films, we may need to reschedule your appointment since our physician would be unable to render an opinion regarding your condition. If you have had EMG testing, please also bring a copy of that report. Please plan to arrive 15 minutes before your scheduled appointment.
 
To request a copy of your films, please contact the hospital or diagnostic center where your studies were performed. Most centers require a 24-hour notice to prepare your films for pickup. To assist you, some local imaging center telephone numbers are provided below:
 
Sparrow Hospital/Mid-Michigan MRI…………………………………..517-364-2877
Michigan State University Radiology…………………………………..517-353-5053
Ingham Regional Medical Center………………………………………517-334-2404
Genesis Diagnostic Center……………………………………………...517-853-9124
Eaton Rapids Hospital…………………………………………………...517-663-9403
Hayes Green Beach Hospital…………………………………………...517-543-1050
 
Fees and Insurance
Lansing Neurosurgery participates with most insurance companies and we are happy to provide service to all patients regardless of our status with their insurance provider. Our staff will work with you to achieve the maximum benefit allowable and minimize out-of-pocket expenses. We will always verify your insurance coverage prior to your initial evaluation and call to obtain authorization for services if necessary. Please bring your insurance card to your first appointment and be prepared to pay any copays at the time of service. In addition to cash or check, we accept Discover, VISA, and MasterCard credit/debit cards. If your services will be covered by Worker’s Compensation insurance or if you have an auto-related injury, please provide your claim/file number and the name of your adjuster to our staff before your appointment. Our staff is happy to answer any questions you may have prior to your visit, just call us at 517-827-1800 or 1-888-506-2703.
 
Cancellations
If you should need to cancel or reschedule your appointment, please provide us with 48 hours notice so that we may make the time available for the care of other patients. A $25 fee may be assessed for appointments that are not kept by the patient, or that are canceled or rescheduled with less than 48 hours notice. Patients encountering an emergency situation may request that this fee be waived. 
 
Medications
You may be given prescriptions and instructions for medication necessary for your treatment. If you have a question about medication we have prescribed or need a refill, please call us during office hours and we will be happy to assist you. Prescription refills and requests should be made 2 to 3 days before your last dose by calling our office or calling your pharmacy. We will call you if the prescription cannot be refilled or if we have questions. Contact your pharmacy 24 hours after leaving the refill request with our office.
 
Appointment Length
Our physicians take pride in giving each patient the consideration of their full time and attention during their appointment. Great care is taken with your treatment, from fully explaining diagnoses and care options and answering your questions, to developing the best treatment plan for your circumstances. Actual time spent with your physician will depend on the complexity of your case, but we generally recommend that you allow two hours for your initial appointment.
 
After Hours/Emergency Care
If you have a medical emergency, please go to a hospital emergency room. Be sure to give the name of your physician from our office so that the hospital emergency physician can contact us about your condition. If you need to reach us after hours for an urgent matter, you may call our main number to leave a message for our on-call staff: (517) 337-1800.